eShandi unlocks your financial freedom by putting the power in your hands. With our super app, you can access a wide range of financial services, from loans to digital wallet services, at the tap of a button.
Signing up is simple! Download the eShandi app from the App Store or Google Play, or the QR code, create an account using your mobile number and follow the prompts to complete the registration process.
Yes, eShandi prioritizes your privacy and security. We use advanced encryption technology and adhere to strict data protection regulations to ensure your personal and financial information is safe..
You do not need to be in a branch to access our services. Simply download our mobile app and transact at your convenience. For services such as cash withdrawals and deposits, we have several agents spread across the country ready to serve you. Reach our support team via email at support@eshandi.com or call us at +260 761 228 722. We are also available on our social media channels.
No, the eShandi mobile app is free to download and use. However, some services within the app may have associated fees, which are clearly outlined before any transaction is made.
To apply, download the eShandi app, register your account, and follow the loan application steps. Approval and disbursement are typically completed within minutes.
You need to be an active user of the eShandi app, over 21 years of age, have a valid ID, and a registered phone number. Additional criteria may apply depending on the amount you want to borrow.
The interest rates vary depending on the loan tenure. These and other details are provided during the application process in the app before you accept the loan.
Loan repayments can be made directly through the eShandi app using your digital wallet, bank account, or mobile money. The app will notify you of upcoming due dates and repayment options.
If you miss a repayment, you will incur late fees, and your access to future loans will be affected. We encourage you to pay before your due date.
DigitaleShandi offers funeral cover and health insurance. These services are designed to provide financial protection and peace of mind for you and your loved ones.
You can purchase insurance policies directly through the eShandi app or by visiting one of our partner agents. The process is quick, and your coverage starts immediately upon payment.
Our funeral cover includes expenses related to funeral arrangements, transportation of the deceased, and other related costs. Detailed coverage information can be found in the policy document provided upon purchase.
To file a claim, log into the eShandi app, navigate to the "Insurance" section, and follow the instructions for submitting a claim. Alternatively, you can contact our support team for assistance.
Yes, you can cancel or modify your policy through the eShandi app or by contacting our support team. Please note that terms and conditions will apply, and some changes may affect your coverage or premiums.
Digital Wallets
The daily fund transfer limit is K10,000 for individual accounts only. For merchants and business accounts, the transfer limits can be adjusted as and when required through your authorized eShandi for Business beneficiaries.
You can send them a voucher. Navigate to payments and transfers in the app, then select ‘send voucher’ and follow the prompts. Ensure you enter the receiver’s correct mobile phone number.
Mobile Banking
eShandi's mobile banking services include account management, fund transfers, bill payments, and access to loan products, all conveniently available through our mobile app.
Merchant Services
Once you create your merchant account you will have access to eShandi for Business tools. A relationship manager will be assigned to you after you register as a merchant and walk you through the tools at your disposal.
Agency Banking
No, an agent cannot create a business account for you. You can create an account by yourself or contact Support at support.eshandi.com.